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Certificate Courses
C01: Quality Customer Service
What a Difference a Smile Makes! Learn what customer service really means. The difference between effective and ineffective service is a matter of sensitivity, sincerity, attitude and human relations – all of which can be learned. Participants will realize the cost of an unhappy customer, the value of a happy customer and much, much more. Go that extra step for your customer and never look back! A fun session for everyone! Participant Handbook, Wall Certificate and Laminated Wallet Certificate are included in price. Required class size: 6 - 12

C02: ISO 9001 Internal Auditing - (in house programs include an onsite audit exercise)
Conduct your own ISO 9001 internal audits! This in-depth workshop provides you with an opportunity to explore the restructured five elements of the ISO 9001 Standard and learn how to perform process audits on a new or already implemented quality management system. You will create your own audit schedule for your organization and prepare questions for an actual audit to be performed on site. Case studies, exercises, role-play and workshop discussions reinforce the lecture and notes. Required class size: 4 - 8

C03: Lock Out – Tag Out Program
Course is designed for all OSH committee members, supervisors and those employees who need to control energy sources. The course is based on CSA 460/462 and discusses legislative requirements, lockout equipment, lockout systems, and program design. Participant Handbook, Wall Certificate and Laminated Wallet Certificate is included in the price.

C04: Health & Safety Officer Training
This course is a must for anyone looking for a start or expanding in the health & safety field. The course covers
  Day 1 : Due Diligence, NS Act & Regulations and how to interpret them, Canada Labour Code, safety program elements, health & safety committees, safety representative and manager/supervisor roles and responsibilities.
  Day 2: Job Hazard Analysis, Workplace Inspections, Accident/Incident Investigation and PPE.
  Day 3: WCB overview, WCB Claims Management, Rule Development, Ethics and Communication
  Day 4: WHMIS Train the Trainer - all participants will be certified as a WHMIS trainer - covers presentation skills, lecturing and communications
  Day 5: WHMIS Train the Trainer - all participants will be required to complete a WHMIS presentation and be evaluated on their skills.
  A final exam will be given and participants will recieve a WHMIS presentation CD, Certified Wall Certificate and Laminated Wallet Certificate.

C05: Refresher for Confined Space Entry
A refresher course on confined space entry. This course covers regulations, hazard identification, risk assessment, atmospheric monitoring, rescue procedures CSA Standards and due diligence. Participant Handbook, Wall Certificate and Laminated Wallet Certificate is included in the price.

C06: Crane, Hoist, Rigging and Slinging
This course is a must for crane operators. The course covers types of cranes and hoists, identification and inspection, start up, preparation and planning for lifting, rigging loads, hand signals and operating procedures. An on site practical evaluation is suggested. Participant Handbook, Wall Certificate and Laminated Wallet Certificate is included in the price.

C07: Mould Awareness /Mould Identification and Remediation
This course is a must for any worker who deals with mould in residential or commercial properties. The awareness portion (1 day) covers regulations, hazard assessments and identification of mould. The awareness portion does not include remediation. The remediation portion (Day 2) covers all required information for the remediation (removal) of mould and includes a practical component which requires participants to wear appropriate PPE and erect a containment area. Participants will also receive training on respiratory protection and will be fit tested if required. Participant Handbook, Wall Certificate and Laminated Wallet Certificate is included in the price.

C08: Asbestos Awareness Asbestos Identification & Remediation
This course is a must for those who work or will be working with asbestos. The awareness portion (1 day) covers types of asbestos and characteristics, identification of areas containing asbestos, health effects, hazard ranking and removal priority, NS Code of Practice and the training required for each asbestos type. Participants also receive training on respiratory protection and will be fit tested if required. The remediation portion (Day 2) covers quality control, monitoring, materials and equipment, work area preparation, isolation barriers, engineering controls, negative pressure measurement and removal procedures. Participants will receive practical training which requires participants to wear appropriate PPE and erect a containment area. Participant Handbook, Wall Certificate and Laminated Wallet Certificate is included in the price.

C09: WHMIS/GHS - Train the Trainer
This course is for companies or individuals looking to be a WHMIS trainer. The first day will cover regulations, how to read supplier labels and MDSD sheets, PPE required when dealing with controlled products and proper handling and storage, presentation skills, communications, and preparation for training. On day 2 participants will be required to complete a WHMIS presentation and be evaluated on their skills. All participants receive a WHMIS presentation CD. Participant Handbook, Wall Certificate and Laminated Wallet Certificate is included in the price.

C10: Canada Labour Code Part ll
This course is designed for all federally regulated workers, supervisors, and managers. Participants will develop an understanding of the Code and the associated regulations and how they apply to their work. Participant Handbook, Wall Certificate and Laminated Wallet Certificate is included in the price.

C11: Traffic Control Person - Temporary Workplace Signage
In accordance with provincial standards and TCP (Traffic Control Program). Required class size 6-8
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